Cancellation and Refund Policy

Cancellations and Refunds

• Cancellation

  • As a general rule you shall not be entitled to cancel your order once you have received confirmation of the same. If you cancel your order after it has been confirmed, Keibul Shopping Manipur shall have a right to charge you cancellation fee of a minimum INR 100/- upto the order value, with a right to either not to refund the order value or recover from your subsequent order, the complete/ deficit cancellation fee, as applicable, to compensate our Store/Service provider and delivery partners. Keibul Shopping Manipur shall also have right to charge you cancellation fee for the orders cancelled by Keibul Shopping Manipur for the reasons specified under clause 1(iii) of this cancellation and refunds policy. In case of cancellations for the reasons attributable to keibul shopping/ keibulshopping or its Store/Service provider and delivery partners, keibul shopping/ keibulshopping shall not charge you any cancellation fee.
  • However, in the unlikely event of an item on your order being unavailable, we will contact you on the phone number provided to us at the time of placing the order and inform you of such unavailability. In such an event you will be entitled to cancel the entire order and shall be entitled to a refund in accordance with our refund policy.
  • We reserve the sole right to cancel your order in the following circumstance:
    • in the event of the designated address falls outside the delivery zone offered by us;
    • failure to contact you by phone or email at the time of confirming the order booking;
    • failure to deliver your order due to lack of information, direction or authorization from you at the time of delivery; or
    • unavailability of all the items ordered by you at the time of booking the order; or
    • unavailability of all the items ordered by you at the time of booking the order; or

• Refunds

  • You shall be entitled to a refund only if you pre-pay for your order at the time of placing your order on the Platform and only in the event of any of the following circumstances:
    • your order packaging has been tampered or damaged at the time of delivery;
    • us cancelling your order due to
      • your delivery location following outside our designated delivery zones;
      • failure to contact you by phone or email at the time of confirming the order booking; or
      • failure to contact you by phone or email at the time of confirming the order booking; or
    • you cancelling the order at the time of confirmation due to unavailability of the items you ordered for at the time of booking.
  • Our decision on refunds shall be at our sole discretion and shall be final and binding.
  • All refund amounts shall be credited to your account within 3-4 business days in accordance with the terms that may be stipulated by the bank which has issued the credit / debit card.
• In case of payment at the time of delivery, you will not be required to pay for:
  • orders where the packaging has been tampered or damaged by us;
  • wrong order being delivered; or
  • items missing from your order at the time of delivery.

Cancellations Policy For Products Shopping 1. Cancellation by Customer: (a) Orders can be cancelled any time before an item has been dispatched from the supplier. Once the status of an item changes to “Order Confirmed”, a cancellation is no longer permitted on that item. You will also receive an SMS and Email on your registered mobile number and email address once an order is confirmed. (b) In case of requests for order cancellations, Keibul Shopping Manipur reserves the right to accept or reject requests for order cancellations for any reason whatsoever. (c) Once your order cancellation request is approved by Keibul Shopping Manipur, the refund process will be initiated as per the Returns & Refunds Policy section below. 2. Cancellation by Keibul Shopping Manipur: (a) There may be certain orders that Keibul Shopping Manipur is unable to accept and must cancel. Keibul Shopping Manipur reserves the right, at Keibul Shopping Manipur's sole discretion, to refuse or cancel any order for any reason whatsoever. Some situations that may result in your order being cancelled include, without limitation, non-availability of the product or quantities ordered by you, non-availability of the service, inaccuracies or errors in pricing information, or problems identified by Keibul Shopping Manipur's credit and fraud avoidance department. (b) Keibul Shopping Manipur may also require additional verifications or information before accepting any order. Keibul Shopping Manipur will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. (c) If your order is cancelled, the refund process will be initiated as per the Returns & Refunds Policy section below. (d) Keibul Shopping Manipur reserves the right to cancel any orders that classify as 'Bulk Order' as determined by Keibul Shopping Manipur as per certain criteria. An order can be classified as 'Bulk Order' if it meets with the below mentioned criteria, which may not be exhaustive:    i.     Products ordered are not for self-consumption but for commercial resale   ii.     Multiple orders placed for same product at the same address   iii.    Bulk quantity of the same product ordered   iv.    Invalid address given in order details    v.   Any malpractice used to place the order Returns & Refunds Products Shopping 1. In the event you receive a damaged/defective product or a product that does not comply with the specifications as per your original order, you can initiate a return by clicking the “Return Items” button in the Orders section of My Account. Fill out the required details correctly in the form and then click “Submit Cancel Request”. 2. Items can be returned within 7 days of delivery of the item. The "Return Items" button will not be available in the Orders section of My Account after 7 days of delivery of the item to you.  3. Upon receiving your return request, Keibul Shopping Manipur shall verify the authenticity and the nature of the complaint and if Keibul Shopping Manipur is convinced that the complaint is genuine, Keibul Shopping Manipur will initiate either a replacement or a refund depending on the option that you selected on the Returns form. However, in the event of frivolous and baseless complaints regarding the quality and content of the products, Keibul Shopping Manipur reserves the right to take necessary legal actions against you and you will be solely liable for all costs incurred by Keibul Shopping Manipur in this regard. 4. Before accepting shipment of any product, kindly ensure that the product's packaging is not damaged or tampered. If you observe that the package is damaged or tampered, we request you to refuse to accept delivery and inform Keibul Shopping Manipur at the earliest. The return process of the product may be restricted by Keibul Shopping Manipur depending on the nature and category of the product. 5. In order to return any products sold through the Website, You are required to comply with the mentioned conditions below: (a) Please notify Keibul Shopping Manipur of receipt of a damaged or defective product within 48-hours of delivery to you. If you are unable to do so within 48-hours, Keibul Shopping Manipur shall not be held liable for the failure to replace the order; (b) Products should be unused; (c) Keibul Shopping Manipur will arrange pick-up of the damaged/defective product through its own logistics partner; (d) Products should be returned in their original packaging along with the original price tags, labels, barcodes and invoices etc.; (e) It is advised that the return packets should be strongly and adequately packaged so that there is no further damage of products during transit; (f) The returned products are subject to verification and checks by Keibul Shopping Manipur in order to determine the legitimacy of the complaint/ return. 6. In the event the return of a product is duly accepted by Keibul Shopping Manipur, the value of such product, as originally paid by you during acceptance of delivery of product or otherwise, will be refunded to you. Refund will be processed based on the mode of payment and Keibul Shopping Manipur or the approved payment gateway will credit your refunds directly into your debit/credit card or online accounts or provide you with a cheque in this regard. Refunds will be subject to the following: (a) Orders paid online will be refunded within 5-21 working days through the online account or via cheque, depending on the then current circumstances as determined by Keibul Shopping Manipur. (b) If the original payment method you used to make the payment (credit/ debit card) is no longer valid, we'll issue the refund through a demand draft. When we receive a payment failure notice from your bank, we will send you an e-mail asking you to call us. When you call us back, we will collect your name and the address where you want the demand draft to be sent, and proceed with the refund. Cancellation Policy For Services Bookings 1.Our technician starts processing the service as soon as they get intimation from us and hence service once confirmed cannot be cancelled. However, a service can be reschedule for other date within 24 hours from the service booked. 2.One can also book other service instead of the service booked within 24 hours, provided difference is liable to payment if amount is more. Refund Policy Services Bookings 1.Customer is not entitled for any refund in part or full once the service is delivered. In the event of issues that may arise before delivery of service, customer can contact Keibul Shopping for full refund.